RIAs provide the promise of an excellent User experience, but the ultimate success of the UX is driven more by the skill of the developer than the tool selection itself. This session will discuss the foundation and importance of the application of cognitive science techniques to the process of designing and building a rich web application.

The presentation will provide:

• Overview of Human Factors/Usability and how these techniques have been applied to the web
• Basic concepts (heuristics) that should be met in any web application
• Resources so that attendees can perform this sort of work independently

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Speaker Bio: Laurie Gray is a Senior User Experience Designer at OneSpring. In the field of User Experience since 1995, she has produced interfaces for a variety of clients/devices in multiple market segments, including handheld/mobile device, medical device, consumer electronics, financial services, and web/e-commerce. Laurie particularly enjoys user research, with specific emphasis on contextual opportunities and web survey techniques.